Privacy Policy - Serena Sez : Serena Sez

Privacy Policy

Website Privacy Policy

Effective November 1, 2015

We, at serenasez.com, are committed to maintaining the privacy of personal information that you provide to us when using any of our online services. We will never share, rent or sell your email address or other personal information to other individuals or organizations. We will be in your email inbox only with your permission.  We are well aware that if we do not provide information of value to you, you can cancel us either emotionally (not reading) or physically (unsubscribing).  Simply put, your trust is of greater value to us than the benefits of sharing or selling your personal information.  So relax.  And, here are the full details of our Privacy Policy.

Your Consent

By using this website, serenasez.com, you consent to the collection and use of certain information in the manner described herein and, agree to be bound by the terms of use as set forth herein.

The practices and policies contained in this Policy are subject to change at any time without prior notice. If we decide to change our policies, we will post those changes on this website, serenasez.com. Information collected before changes are made will be secured according to the Policy in place at the time such information is collected notwithstanding future changes to this Policy. The practices and policies in this Policy replace all previous notices or statements with respect to the same subject matter. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website, serenasez.com, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Web Form Information

When you submit information to make a payment or join our website, serenasez.com, as a member or consume the material we provide on the website or on the online courses, we may collect personally identifiable information from you that may include your name, address, email address, and credit card number.

Persons Under 18

We do not knowingly collect personal information from persons under the age of eighteen. We have no way of distinguishing the age of individuals who visit serenasez.com website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personal information, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

Log Files

Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Web Site Usage Information

We automatically collect IP addresses and website usage information from you when you access any of our online services. This information helps us evaluate how our visitors and subscribers use and navigate our Websites on an aggregate basis, including but not limited to, the number and frequency of visitors and subscribers to each web page and the length of their visits.

How We Use Information Collected

Our goal is to provide products that best meet your needs; therefore, we evaluate your personal interactions with us in an effort to bring you the products which best suit your interests and preferences. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize serenasez.com site content, layout, and services.

We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services, and promotions. At times, we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience, or requests, which we may use to customize our products and services for you.

If you place a request for products or services on our website, we use your personal information to ship your order; if the products or services are from a retail partner, we may provide your relevant information to that retailer for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number, and expiration date, and tracking information from checks or money orders.

Additionally we may use information in the following (including but not limited to) ways:

  • To perform the actions for which you specifically provided the information.
  • To register you as a client and establish an account for you.
  • To send you email notifications about our new or existing products and services, special offers, or to otherwise contact you.
  • To provide advertisers and other third parties with aggregate information about our user base and usage patterns.
  • To allow us to personalize the content and advertising that you and others see based on your personal characteristics, interests or preferences.
  • We may automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics and marketing partners.
  • We may ask you for personally-identifying information in connection with a promotion or survey. Any email you receive from us, or third parties authorized by you to send email, will contain additional opt-out or unsubscribe options in the email with instructions on how to unsubscribe from receiving future emails.
  • We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.
  • Our website, serenasez.com, includes social media features such as the Facebook, LinkedIn and Twitter buttons and widgets, such as the Share this button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Except as specifically set forth in this Privacy Policy, we will not share your personally identifiable information with any outside entity.

We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our service agreements or terms of use (for example to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law may require us to do so.

Cookies and Other Tracking Technologies

We define a cookie as any string of data that is automatically stored on your computer upon access to our online services. We employ cookies to assign temporary identification numbers to machines that access our web servers. This information enables us to deliver faster service to our subscribers, prevent denial of service attacks on our systems, detect and prevent fraudulent transactions, and assist with awarding proper sales credit to our partners. All our cookies are:

  • of limited duration,
  • less than 5KB in length,
  • only visible to our web servers, and
  • are devoid of any personally identifiable information.

We use technologies such as cookies, beacons, tags, and scripts in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports from third party companies, based on the use of these technologies on an individual as well as aggregated basis.

Why do we use these technologies? We use them for our website to function correctly and securely.  We also use these technologies to:

  • Remember page to page information essential for completing forms
  • Remember cookie settings
  • Protect your personal information

We also use these technologies to improve your browsing experience. To this end, we will:

  • Retain preference settings and geographic information
  • Make sure the website looks consistent
  • Capture website usage to further improve your experience, and capture your interest and preferences
  • Social media advertising or behavioral advertising to enable selected advertising relevant to your interests
  • Allow you to share our pages and information with social networks such as Facebook, LinkedIn, Twitter, Pinterest, etc.

The use of tracking technologies by third parties (partners, affiliates, service providers etc.) is NOT covered by our privacy policy. Technology limitations do not enable us direct access or control over such technologies.

Do Not Track Requests

We do not respond to “Do Not Track” signals at this time, since there is no way of being 100% sure that we can capture all DNT signals. When we can be confident in tracking all DNT signals, we will change and update our Privacy Policy. Be sure to check back periodically and review our Privacy Policy.

Security

The personally identifiable information we collect about you is stored in limited access servers. We maintain safeguards to protect the security of these servers and your personally identifiable information. We retain personally identifiable information only as long as necessary to complete a purchase, thwart fraud, provide customer service, or maintain your account with us.

We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain commercially reasonable procedures and technology designed for this purpose. The website, serenasez.com, has reasonable technical and organizational security measures in place to protect the loss, misuse, or alteration of information under our control. However, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures or use your personal information for improper purposes.

When our registration/order form asks users to enter sensitive information, such as credit card number, that information is encrypted and is protected with the best encryption software in the industry, 128-bit SSL. While on a secure page, such as our order form, the lock icon on the web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just “surfing.”

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically.

Comments and Questions

If you have any questions, comments or concerns about our Privacy Policy, you may contact us by visiting the CONTACT US page.

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